Looking for more information about who we are, what we do and what makes us special? You’re in the right place…

Welcome to The New Window Company.

We are the leading provider of timber, timber alternative and uPVC windows and doors in the East Midlands, installing across Lincolnshire, Rutland, Nottinghamshire and Leicestershire.

We showcase a range of our award winning products in our extensive Lincolnshire showroom. Come and have a look around, test out our working, full size samples and ask us any questions, we are more than happy to help.

If you decide our products are for you then we can arrange a home visit to discuss your requirements, take measurements and provide a quote.

If you have any questions please feel free to pick up the phone and speak to any member of the sales, admin or fitting teams. Alternatively you can submit a question via our enquiry form here:


We love what we do, and that passion converts into highly satisfied customers. From your first visit to our showroom to your finished installation, we strive to provide a bespoke, stress-free and professional service.

  • We have over 20 years experience in the industry
  • We are FENSA and Certass registered so our installations are compliant with building regulations
  • We provide a home visit service to discuss your requirements
  • We ensure our customers are fully informed before making any decisions
  • We have a fantastic team of experts in their respective fields
  • We offer deposit and guarantee protection
  • We are members of the British Woodworking Federation, Fairtrades and Trustmark
  • We provide extensive guarantees
  • We have many testimonials that we are happy to share with you.


What you need to do next…

We have a very relaxed approach to your enquiry, we would encourage you to visit our beautiful showroom to view our wide range of products, alternatively we can visit you in your home to discuss all the options available to you.

We will then provide you with a written comprehensive quote in due course detailing the price, specification and guarantees.

Find out more about the process here. 


You are in safe hands with our knowledgeable, professional and friendly team.

Our Chairman, Roy Wakeman OBE, recently led a management buyout of the company, taking over from Darren and Tracey Elmes. Roy is a leading industry figurehead and brings with him extensive knowledge, vast experience and great business acumen.

Roy is a leading figure and driving force in the timber and joinery Industry. He has led the industry as President of the BWF (British Woodworking Federation) three times in his career, 1987, 2001 and 2013. He was Chairman of the Construction Confederation in 2001 and has previously chaired the Networking Forum for the CPA (Construction Products Association) for 11 years. Most recently he was appointed new Chairman of the Confederation of Timber Industries (CTI).  Talking about his role with the New Window Company he says:

“I am delighted to be able to help this great business continue its remarkable growth and look forward to working with all the staff who have helped gain the Company such a renowned reputation”. Roy Wakeman OBE

Our Sales team consists of three highly experienced gentlemen, Mike Scarborough, Steve Broughton and Dean Goodwin.

Our friendly Admin duo Angela Pearson and Christina Clough are on hand throughout your journey with us.

Our talented Installations team consists of Lee Jarman, Operations Manager, Gary Spence, Surveyor and Installer, Ben Fawcett, Installer and Edward Markham, Installer.

roy wakeman obe, chairman of the new window company
staff at the new window co caythorpe lincolnshire


We have been a strong presence in the window and door industry for a significant number of years, and take pride in using that experience to provide the best possible service for our customers.

Established in 1995 by Darren and Tracey Elmes, we have gone from strength to strength. Initially operating in Grantham, we soon had to move to larger premises in 2004. In 2007 new products were being introduced into the industry so our product range was expanded to include timber. Further expansion in 2011 resulted in the move to our current location, a converted stone barn near Caythorpe, perfect due to the 1320 sq ft floor space and ample parking right outside.

In 2017 we were acquired in a management buyout, led by Roy Wakeman OBE, a leading industry figurehead.

New Look

We have had a make-over inside and out. Our new logo can be seen on our new website and we are proud to share our news, customer reviews and more on social media.


Most of our products are available in both timber or uPVC. If you are not sure which one to go for the following information will help you make a more informed decision:


All of our window and door styles are available in timber, in oak, meranti hardwood and European redwood. Why choose timber?

  • Our engineered timber, meaning it is multi-layered, provides a beautiful finish in a vast range of colour options, some of which are difficult to replicate in other materials. It is a stronger product, aesthetically pleasing, durable, long lasting and resistant to the issues which affect traditional timber.


  • The extensive guarantees are:
    • 30 years against rotting and insect infestation
    • 10 years on the glazing
    • 10 years on the ironmongery
    • 8 years on the paint finish
    • 5 years on the stain finish


  • Timber is an environmentally friendly option. All our timber derives from sustainably managed plantations, which means when the trees are felled, new ones are always planted to replace those harvested.


Our timber range is supplied by Timber Windows.com.

Timber Alternatives

Many of our windows and doors are available in state of the art, alternative materials. For example, our top of the range Evolution windows are hand finished and replicate the look of timber.

The guarantee on all our uPVC products are for a comprehensive 10 years.

Our uPVC range of products include profiles from Evolution, Roseview, Rahau and Kommerling.


There are benefits to both timber and the alternatives – which material you feel is best for your home often comes down to personal taste. To aid your decision making process we warmly welcome you to visit our showroom where you can see, touch and test the different options first hand.

We are a member of IWA – Deposit and Guarantee Protection

The IWA is the most trusted Deposit & Guarantee protection in the UK, operating since 1985.

When you have a product installed by us you will be covered by:

-An Insurance Backed Guarantee. This means if we cease to trade your investment will be protected.

-Deposit Protection Scheme. If we cease to trade after you have paid a deposit and we are unable to carry out the work, IWA will either protect that deposit and arrange the completion of the contract or will refund it.

Find out more here.